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Frequently Asked Questions - Support
Ideally, to prevent it from breaking in the first place it is best to not have Microsoft Office applications running if you will need the copy/paste function within an RDP session(Such as ICANotes). We do understand this may not be realistic depending on your practice needs, so you may instead routinely repair the copy/paste function doing the following:
1) ICANotes side fix: Go to Chart Room-->Click on "Settings+Directories"-->Click on "Fix My Clipboard" - No feedback is provided.
Test copy/paste, if still not working go to step 2.
2) Client side fix: Go to http://www.icanotes.com --> Hover over the "For Customers" menu --> Hover over the menu item "ICANotes Support"--> Click the link for "Downloads" --> Click on the link labeled "Fix My Clipboard (Client Side)" or click on this link Save the file to a convenient location like your desktop or My Documents. Once the RDPFixClip.exe is on your computer, double-click on it to fix your client side clipboard function (You may see a black DOS window for a brief second while it works), then test your clipboard function again.
If the above fails to resolve the issue, it is best to log off your ICANotes session (Not just disconnect), then reboot your local computer and reconnect to ICANotes and try again.
Please call our support line if you continue to have issues beyond this or need assistance following the process.
1) Open your Internet Browser (Firefox, Chrome, Internet Explorer, etc.) to the following location: http://www.icanotes.com/
2) Hover over "For Customers" and click on “Upload Site” in the Navigation menu.
3) Click on the link: Upload Site Or Open your Internet Browser to the following location: http://upload.icanotes.com/
4) Login with your ICANotes Username and Password
5) You may enter in the Patient’s Name or Unique Number, or click on the “A-Z” URL on the lower right. NOTE: Patient MUST be ACTIVE in ICANotes program
6) Once you locate the correct patient, click on their name to display the ICANotes Uploads page.
7) Click on the “Browse…” button to the right
8) Navigate to the Scanned Document/PDF/CCR/CCD/HL7 you wish to upload located on your computer/network
9) Select an appropriate catagory from the dropdown list
10) Enter a short and accurate description in the field: ”Description:” (Optional)
e.g Labs – PatientName_05-07-2009
11) Ensure you have “allow group to view” checked and click on the “Upload” button
12) BE PATIENT (this can take a few minutes depending on the size of the file and the speed of your Internet connection upload speed.
13) You will then see
This patient has x# files. Click here to view and manage them.
You may upload new files using this form.
Labs - Patient Name_05-07-2009.pdf has been uploaded.14) If you accidentally upload an incorrect file, you may click on the “This patient has x# files. Click here to view and manage them.”
15) You may then click on the Pencil Icon to edit the Description and Group View option, or you may click on the Trash Can icon to delete the uploaded file.
1) Open the patient chart to be printed.2) Go to the “Reports” menu
3) Select “Billing/Productivity Report”
4) Set the Date Range (from admission until D/C or present)
5) Clear the Provider field of any clinicians
6) Set your Note Types and whether to include unsigned notes.
7) Click on “Generate Report (Columns)”
8) Click on “Print these notes” at the top of the screen.
This will print everything but the demographics page which can be done by opening the demographics page of the patient chart and clicking “Print Patient Demographics”
****NOTE: Unless a paper print out is REQUIRED, it is best to print to a PDF writer such as bullzip to save the cost of ink, paper, power, save trees and avoid paper cuts, after all that is part of the reason for Electronic Health Records (EHR)